Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.
IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.
Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.
Windows Platform Support
Location: North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
Interactive Brokers Ireland Limited (IBIE) is part of Interactive Brokers Group (IBKR), a globally recognized and rapidly growing brokerage firm with offices worldwide. IBKR services over 3.5 million clients in more than 200 countries and territories. Based in Dublin 1, IBIE employs over 120 professionals as part of a global team exceeding 3,000. Our innovative platform gives clients access to 160 global markets across 28 currencies. Our mission is to build technology that delivers liquidity on better terms and is highly competitive on price, speed, scale, product diversity, and advanced trading tools.
IBIE is seeking a Windows Platform Specialist to join its Windows Team. As a Windows Platform Specialist, you will provide first-level support for Microsoft Windows platform-related issues. You will assist business and development end-users via phone, email, and a centralized ticketing system. This role requires strong technical knowledge, excellent communication skills, and a high sense of urgency. You should demonstrate patience when assisting colleagues with varying levels of technical expertise and be dependable, proactive, and committed to resolving issues thoroughly.
Essential Job Functions
* Provide technical support for issues related to computer systems, software, and hardware, ensuring timely resolution in line with departmental SLAs.
* Assist users via phone, email, in-person, or remote support tools.
* Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals.
* Install operating systems, applications, and drivers; configure system settings according to departmental standards.
* Diagnose root causes using troubleshooting tools and implement permanent solutions to prevent recurrence.
* Document resolutions in the department knowledge base and contribute to self-help resources.
* Maintain accurate incident records, including contact attempts and resolution details; escalate as needed.
* Participate in departmental and firmwide IT projects.
* Attend training sessions and team meetings to support departmental goals.
* Communicate professionally with employees at all levels, including executives, to promote a positive image of the IT department.
* Maintain clear and effective communication with technical and non-technical colleagues.
* Participate in scheduled coverage rotations as assigned.
Knowledge, Education and Skills Required
* Associate degree in Computer Science or related field preferred.
* Certifications such as A+, Network+, Microsoft, or VMware are a plus.
* Minimum of 2 years of technical support experience.
* Strong organizational, prioritization, and multitasking skills.
* Collaborative team player who shares knowledge and supports team growth.
* Ability to explain technical concepts to non-technical stakeholders.
* Excellent interpersonal, written, and verbal communication skills.
* Detail-oriented, flexible, and self-motivated.
* Resourceful and proactive in problem-solving.
* Capable of managing multiple high-priority tasks in a fast-paced environment.
Technical Experience Required
* Strong knowledge of Microsoft Windows desktop operating systems.
* Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.
* Strong understanding of the Microsoft Office suite.
* Working knowledge of:
* Entra ID and Azure Services
* Administrative scripting (PowerShell, Python, etc.)
* Intune packaging and PC deployments
* TCP/IP protocol stack, and Wi-Fi.
* DNS and DHCP.
* Supporting pc's in an Active Directory, environment.
* Office 365 cloud application suite
* Desktop imaging, application deployment, and hard drive encryption
* Active directory, domains and group policies.