Service Manager About Manepa Medical Established in ****, Manepa Medical is a well-respected and trusted provider within both the public and private healthcare sectors.
We specialise in the supply, installation, and ongoing support of medical equipment, and we are committed to delivering high-quality service and long-term value to our customers.
We are now seeking an experienced and motivated Service Manager to lead and develop our field-based Engineering and After-Sales Service teams.
Role Overview The Service Manager is responsible for the overall management, performance, and development of the service and after-sales function.
This role plays a key part in ensuring exceptional customer support, operational excellence, and continuous improvement across service delivery.
The successful candidate will demonstrate strong leadership capability, technical expertise, and a proven ability to drive performance while maintaining high customer satisfaction.
Key Objectives & Responsibilities Manage the day-to-day operations and scheduling of the Service and After-Sales teams.
Lead, review, issue, and negotiate new and existing Service Level Agreement (SLA) proposals to successful completion.
Develop, manage, and grow the existing customer base.
Ensure efficient team scheduling to provide adequate service coverage nationwide.
Oversee engineering tools, test equipment, spare parts, and service inventory management.
Develop, implement, and maintain service policies and procedures to ensure consistent, high-quality service delivery.
Coordinate service response activities to ensure timely and effective resolution of customer requests.
Work closely with Logistics to ensure timely availability and delivery of parts and equipment.
Collaborate with Sales and Logistics teams to support the delivery, installation, and commissioning of new equipment.
Monitor service requests and communications, ensuring all are actioned promptly and to a high standard.
Define, track, and report on key performance indicators (KPIs) for service quality, efficiency, and customer satisfaction.
Drive continuous improvement initiatives based on performance data, customer feedback, and best practice.
Support and develop the service team through mentoring, technical guidance, and structured training.
Manage and maintain the Engineering training matrix and competency records.
Conduct regular performance reviews and support individual development planning.
Provide regular and ad-hoc reports to Senior Management and the Managing Director.
Skills & Qualifications Relevant third-level degree or equivalent professional qualification.
Mechanical and/or Electrical engineering background.
Minimum of 5 years experience in service management or a similar leadership role.
Proven ability to manage teams and consistently meet or exceed departmental and company targets.
Strong leadership, people management, and decision-making skills.
Excellent communication and organisational skills, including experience in presentations and public speaking.
Strong technical knowledge of medical devices and healthcare equipment.
Proficiency in service management systems and the Microsoft Office Suite.
Full, clean driving licence.
Benefits & Rewards Competitive base salary starting from €55,000+, commensurate with experience.
Fully expensed company vehicle.
Company-provided mobile phone and laptop.
Tuition reimbursement and ongoing professional development opportunities.
Company pension scheme.
Benefits: Company Vehicle Laptop Mobile Phone Pension Fund