Customer Engagement Specialist
Antrim | Hybrid Working Available
Salary up to £28,000 per annum
Hours: Monday – Friday, 9:00am – 5:30pm
We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.
In this role, you will be the primary point of contact for customers. You'll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.
Key Responsibilities
Administrative Support
* Provide ongoing administrative support to the Sales Team and customers
* Act as the first point of contact for customer queries and support
* Answer and appropriately forward incoming calls
* Manage workloads efficiently and ensure timely progression through to invoicing
Engagement Strategy & Analysis
* Design and implement effective communication plans and personalised customer touchpoints
* Track customer engagement behaviour and produce reports to identify trends and insights
* Customer Interaction & Support
* Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary.
* Provide technical and product support, guiding users and troubleshooting problems. Relationship Building and Retention
* Develop positive rapport and advocate for customers internally.
* Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives. Engagement Strategy & Analysis o Design and implement
The Ideal Candidate Will Have
* 1-3 years of experience in a customer engagement role, administrative, or customer service role.
* Experience with line of business applications and invoicing.
* Background in SaaS, e-commerce, or technical environments.
* Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office.