Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service – for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.
Job Summary
Summary
Responsible for overseeing and enhancing the administrative operations of the clinic, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital's mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.
Does this position require Patient Care? No
Essential Functions
-Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
-Oversee daily administrative operations, ensuring seamless coordination across departments.
-Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
-Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
-Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
-Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.
-Works closely with clinical leadership and the clinical administration team to streamline processes and workflows to create efficiencies in management of the clinical programs, as well as improve the patient experience
-Works closely with the Administrative Director and the Business Analytics team to establish and monitor monthly clinical program dashboard and ensure regular collection of program data; monitor statistics to evaluate performance and facilitate strategies for improvement.
-Provides support to Administrative Director in preparing and presenting various clinical staffing models to ensure efficient care models are in place in current programs and to project accurate staffing needs as related to proposed future initiatives.
-Oversees group practice and third-party credentialing/enrollment issues.
-Works with fellow Administrative Managers and Practice -Managers to ensure adequate staffing for all clinical areas including cross-coverage, breaks vacations, and leaves of absence.
-Works closely with Clinical Leadership team to respond to patient crisis situations and emergencies in the clinic; also works with these teams on improving best practices for response to future types of situations
-Oversees non-clinical logistics of Home Base programs as it relates to travel, lodging and relationships with key stakeholders (travel company, hotel, donors)
-Manages program budget as it relates to non-clinical variable costs to find cost savings/efficiencies
-Reports to the Administrative Director; Supervises a team of approximately 5-7 FTEs to include a Practice Manager and 4-6 Administrative Coordinators or PSCs
Qualifications
Education
Bachelor's Degree Healthcare Administration preferred or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required
Knowledge, Skills and Abilities
- Proven leadership and strategic management capabilities.
- Excellent organizational and problem-solving skills.
- Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
- Exceptional communication, interpersonal, and negotiation skills.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong analytical skills and the ability to manage complex projects and initiatives.
Additional Job Details (if applicable)
Physical Requirements
* Standing Occasionally (3-33%)
* Walking Occasionally (3-33%)
* Sitting Constantly %)
* Lifting Occasionally (3-33%) 20lbs - 50lbs
* Carrying Occasionally (3-33%) 20lbs - 50lbs
* Pushing Rarely (Less than 2%)
* Pulling Rarely (Less than 2%)
* Climbing Rarely (Less than 2%)
* Balancing Occasionally (3-33%)
* Stooping Occasionally (3-33%)
* Kneeling Rarely (Less than 2%)
* Crouching Rarely (Less than 2%)
* Crawling Rarely (Less than 2%)
* Reaching Occasionally (3-33%)
* Gross Manipulation (Handling) Constantly %)
* Fine Manipulation (Fingering) Frequently (34-66%)
* Feeling Constantly %)
* Foot Use Rarely (Less than 2%)
* Vision - Far Constantly %)
* Vision - Near Constantly %)
* Talking Constantly %)
* Hearing Constantly %)
Remote Type
Hybrid
Work Location
One Constitution Wharf
Scheduled Weekly Hours
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$121, $177,351.20/Annual
Grade
8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.