The primary role of the Saturday Receptionist/ Showroom Host is to ensure that all customer contact is dealt with in a prompt and professional manner ensuring high levels of customer satisfaction in accordance with both brand and dealership standards.
Main Job Functions
* To answer all telephone calls in a professional and prompt manner (script provided)
* To retain ownership of the customer until the Sales, Service, Parts or any other departments have dealt with the customer
* Encourage rapport building with customers who are waiting and ensure they are not left unattended for long periods of time
* To take an operational approach and welcome customers and visitors to the showroom with warmth, in a prompt, efficient and professional manner whilst providing hospitality as required (tea/coffee/water etc).
* To be familiar with the overall daily operations within the Reception Department
* To bring any problems or situations which affect the smooth running of the Department immediately to the Management
* To ensure the Reception area and Customer Coffee Area and Lounge are kept clean, tidy and presentable at all times
* To ensure all catering supplies for the Coffee Lounge are in stock, fresh, well presented and accessible to customers
* Flexibility to provide occasional weekday cover as required
Person Specification
* Self-motivated professional with excellent customer service skills
* Demonstrate strong interpersonal, written and oral communication skills
* Be personable, confident and well presented
* Polite and clear telephone manner
Key Competencies
* Be fluent in verbal and written English.
* Proficient in Excel, Word and PowerPoint
* Prior experience in a similar role would be a distinct advantage
* Ability to multitask and work under pressure in a busy environment
Job Types: Part-time, Permanent
Pay: From €13.50 per hour
Benefits:
* Company events
* Employee discount
* On-site parking
* Wellness program
Experience:
* Customer service/reception: 1 year (preferred)
Work Location: In person