Client Service Manager
We are seeking a Client Service Manager to be based in Dublin and act as a single point of contact for all client servicing requirements.
The successful candidate will work in partnership with internal partners and clients to ensure agreed service levels are met and future needs understood.
The role will focus on our ETF clients and be the Client Service lead for this segment in the EMEA region.
This individual will require strong relationship building skills to manage a portfolio of high growth/complex/strategically important clients of the ETF business within Securities Services.
* Key Responsibilities:
* Manage a portfolio of high growth/complex/strategically important clients of the ETF business.
* Ensure exceptional levels of service to the clients and manage their expectations in coordination with business partners.
* Act as key contact and escalation point for the client, key stakeholders, and the business for all service-related client matters.
* Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and influencing client behaviours.
* Define and manage remediation projects to address any areas where service is no longer meeting client expectations.
The ideal candidate will have experience in dealing with complex/demanding client organizations and an ability to develop strong client relationships.
A strong understanding of products, particularly ETFs, and the ability to understand the client organisation including their strategy and objectives is essential.
J.P. Morgan strives to build trusted, long-term partnerships to help clients achieve their business objectives.
About This Role:
This role offers the opportunity to work closely with internal partners and clients to drive service excellence and identify opportunities for improvement.
The successful candidate will have excellent communication and diplomacy skills, with the ability to influence and manage effectively across a large virtual team at all levels.
Key Skills:
* Strong relationship building and management skills.
* Excellent communication and diplomacy skills.
* Ability to influence and manage effectively across a large virtual team.
* Strong understanding of products, particularly ETFs.
* Ability to understand the client organisation including their strategy and objectives.