We are seeking an enthusiastic and talented individual to join our Customer Operations team and functions. This person will join the Quotes & Orders team and will be primarily responsible for the proactive management and effective execution of contract renewal cycles for existing customers. Core activities include working very closely with our customers, drivers, suppliers as well as internal teams to accurately and efficiently prepare quotations and secure orders for replacement and incremental vehicles.Key Responsibilities:Develop a deep understanding of the range of services, products, systems & processes in Drivalia to enable you to fulfil your role in this team that includes tasks such as quoting, ordering and the timely and thorough preparation of existing customers' grade listsManagement of the new-vehicle renewals process, liaising with drivers from quotation to delivery stageActively assist in implementing new processes as we look to combine some of our operations support functions to support our evolving business modelEnsure all current processes and procedures are followed to adhere to business controlsEnsuring all necessary documentation and contracts are in order and filed correctlyPreparation of quotations for new vehicle purchases and leasesEnsuring all work requests are completed on time, and in line with service level agreementsContributing to new projects and processes to assist in making the department more efficient and effectiveUpdating and maintaining client information and data promptly and accuratelyWorking closely with other internal teams to ensure business and customer objectives are met.Carrying out ad-hoc duties as assigned by ManagementKey Requirements:Strong attention to detail a key requirementEnergetic self-starter, team-oriented, with strong interpersonal skillsStrong analytical skills to accurately quote products and develop reportsProficiency in mathematics is essential, preferably financial, with previous experience in the calculation of finance lease desirableExcellent project management, time management, decision-making and analytical skillsExpertise with Microsoft Office (primarily Excel), with experience in cloud-based solutions (primarily Gmail and Salesforce) an advantageStrong organisational, presentation, and communication skills (both verbal and written)Excellent work ethic and ability to work to deadlines and/or under pressureAbility to work in a fast-paced environment, with flexibility and the ability to multitaskPrevious experience in the motor trade desirable, but not essential