Job Title: Technology Operations Lead
About the Role:
The Technology Operations Lead will oversee and deliver projects across the business, including cross-functional and group-wide initiatives. This role covers the full project lifecycle, from initiation to completion, ensuring objectives are achieved on time, within quality standards.
* Define project scope, deliverables, roles, and responsibilities, and ensure alignment with business goals and clarity among stakeholders.
* Plan, lead, and report on project activities, managing dependencies, cost, quality, and timelines according to internal governance frameworks.
* Identify, assess, and mitigate risks to ensure successful project delivery and realisation of business benefits.
* Drive organisational change through structured approaches, ensuring that change is not only implemented but fully adopted by affected areas.
* Deliver standalone projects to agreed outcomes and quality standards, ensuring change activities are properly scoped and integrated.
* Manage stakeholder expectations through tailored change communication plans, stakeholder engagement, and feedback mechanisms.
* Facilitate workshops and business readiness assessments to ensure a smooth transition to new ways of working.
* Ensure projects are formally closed and reviewed, and that change lessons learned are documented and shared.
Requirements:
* Minimum 3 years experience as a Project Manager; or at least 3 years in a senior capacity within the life assurance or financial services industry.
* And: Minimum 2 years in a Junior Project Manager or change-focused role.
* Experience in embedding change within business units.
* Understanding of Agile and Waterfall software development lifecycles.
* Exposure to international or multi-jurisdictional environments.
Skills:
* Strong knowledge of project and change planning techniques.
* Effective at driving change adoption and business readiness.
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Strategic thinker with the ability to solve complex problems and support cultural change.
* Capable of delivering high-quality outcomes within constrained timelines.
* Comfortable facilitating workshops, change impact assessments, and training sessions.