Overview
Purpose of the role: to provide Telephonist services to the hospital’s switchboard.
Responsibilities and qualifications
* Have obtained a minimum of Leaving Certificate at Level 4/5 of the QQI Framework or equivalent qualification in line with the framework.
* Experience of working in a busy customer/patient service environment.
* Must be available to work a variety of shift patterns including weekends, evenings, nights (including public holidays). The Switchboard Department operates 24/7, 365 days a year within a hospital environment.
* You must be flexible.
* Demonstrates satisfactory experience, which encompasses demonstrable similar skills to the position.
* Excellent communication skills both verbally and written.
* Experience with Microsoft package, e.g. Outlook and Excel, etc.
* Experience of working within a fast paced and busy environment.
How to Apply & Informal Enquiries
Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met. The criterion for shortlisting is based on the requirements of the post, as outlined in the eligibility criteria.
Please note that you must submit a cover letter with your CV; CVs will not be accepted without a detailed cover letter. The closing date for submissions of CVs and cover letter is 23 September by 23:45. Applications must be completed through the advertised post on CHI.jobs by clicking Apply for Job. Applications will not be accepted through direct email or any other method. For informal enquiries for this specialty/department, please contact Loveth Owhor, Switch Supervisor at Loveth.owhor@childrenshealthireland.ie. For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – kaley.madden@childrenshealthireland.ie.
Commencement and onboarding
CHI has transitioned to a process of a single commencement day per month for all new employees, CHI internal transfers and secondments. This update aligns with changes in monthly/fortnightly payroll and the launch of the new corporate induction program. If pre-employments and mandatory training are not completed in time, your commencement date will be deferred to the next available date.
Commencement dates (2025–2026)
* October 13th, 2025
* November 10th, 2025
* December 15th, 2025
* January 7th, 2026
* January 12th, 2026 (NCHD rotation only)
* February 9th, 2026
* March 9th, 2026
Seniorities
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitals and Health Care
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