Nua Healthcare Services (Nua) is one of Ireland's leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs.
Job Summary
The HR Operations Manager is the operational lead for the HR function, responsible for ensuring the effective day-to-day running of HR services and delivery of the People Strategy. Acting as the HR Director's key support and deputy for operational matters, the postholder ensures compliance, drives data-led insights, and delivers high-quality HR services across the organisation.
Benefits of joining Nua Healthcare!
* Company Pension
* Comprehensive Induction process
* Continuous Professional Development
* Fantastic development & career opportunities
* Life Assurance/Death-in-Service
* Paid Maternity/Paternity Leave
* Education Assistance
* Employee Assistance Programme (EAP)
* Bike to work Scheme
* Refer/Retain a friend bonus
* Discounts with Retailers - Nationwide
Job Objectives
The role combines hands-on operational oversight with strategic input, ensuring HR action plans, service excellence, and compliance standards are consistently achieved.
Key Responsibilities
Operational Leadership & Compliance
* Manage the day-to-day operations of the HR function, ensuring efficiency, consistency, and service quality.
* Act as the HR Director's delegate for operational HR matters, supporting decision-making and ensuring continuity of leadership.
* Monitor HR compliance indicators and oversee adherence to employment law, regulatory requirements, and internal standards.
* Ensure quality assurance processes are robust and drive continuous improvement across HR operations.
Data, Analytics & Action Planning
* Lead on HR data and analytics, providing accurate reporting and insights to the HR Director and senior leadership.
* Oversee the delivery and monitoring of HR action plans, ensuring accountability and measurable outcomes.
* Identify workforce trends and risks, using data to inform operational and strategic planning.
People Strategy & Planning
* Support the HR Director in translating strategic goals into operational priorities for the HR function.
* Drive the implementation of the People Strategy across HR operations, ensuring alignment with organisational objectives.
* Provide operational and tactical input to HR planning and projects.
Team Leadership & Collaboration
* Line manage the HR Business Partner and L&D Manager, ensuring clarity of objectives, accountability, and professional development.
* Guide and support HR team members in delivering service excellence and best practice.
* Collaborate with peers in Recruitment, Retention, and Engagement to ensure integration of HR activities across the People function.
Customer Service & Business Partnering
* Champion a responsive, professional, and solution-focused HR service for managers and employees.
* Build effective working relationships with leaders and stakeholders, positioning HR as a trusted partner.
* Promote a culture of service excellence, employee experience, and continuous improvement.
Critical & Strategic Tasks
* Anticipate and manage critical HR issues, escalating as necessary to the HR Director.
* Act as deputy to the HR Director in their absence for operational HR matters.
* Support organisational change initiatives, ensuring HR plays a proactive and enabling role.
* Drive initiatives that enhance HR service delivery, compliance, and alignment with business needs.
Skills Requirement
Qualifications, Skills & Experience
Essential
* Degree in HR Management, Business, or related discipline.
* Minimum 5 years' HR management experience, including day-to-day operational leadership.
* Strong knowledge of Irish employment law, HR compliance, and HR best practice.
* Experience using HR data and analytics to inform decisions.
* Proven leadership experience, including line management of HR professionals.
* Strong communication, stakeholder engagement, and problem-solving skills.
Desirable
* CIPD qualification (or working towards).
* Experience within healthcare, social care, or regulated environments.
* Experience deputising for senior HR leaders.
* Project management and change management expertise.
Key Competencies
* Operational Leadership: Ensures smooth day-to-day running of HR services.
* Deputy Leadership: Acts confidently and reliably as the operational number two to the HR Director.
* Service Excellence: Drives consistent, customer-focused HR delivery.
* Analytical Insight: Leverages HR data to improve decision-making.
* Collaboration: Works effectively with peers and senior stakeholders.
* Adaptability: Manages competing priorities and operational challenges.
* Integrity: Models professionalism, confidentiality, and fairness.
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