35 hour working week
€53,829 €55,463 LSIs
Full Time, Permanent
Salary: The 12‑point salary scale for the post as of 01/02/2026:€36,109, €38,241, €39,097, €41,260, €43,240, €44,973, €46,651, €48,914, €50,560, €52,235, €53,829 €55,463 LSIs
Role Overview
Horizons are currently looking to recruit an experienced IT professional to support and join a dynamic IT department. As a proactive member of the IT department, the successful applicant will be required to provide first‑line technical support across a large number of sites in Cork city and county. In addition to day‑to‑day user support, this role will play an important part in maintaining and updating IT policies, procedures, and documentation to support compliance and best practice. The position is based in Cork city with occasional travel to regional service locations when required.
Key Responsibilities
Provide first‑line technical support for desktops, laptops, mobile devices, printers and peripherals.
Log, triage and resolve IT support requests via the service desk, escalating where appropriate.
Support users with Microsoft technologies, including Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Assist with user account management (e.g. password resets, access requests).
Maintain, review and update IT policies, procedures and technical documentation.
Ensure IT processes align with internal standards, security requirements and compliance obligations.
Support onboarding and off‑boarding of users.
Assist with basic troubleshooting of network and connectivity issues.
Contribute to continuous improvement of IT support and documentation.
Essential Skills, Qualifications & Experience
Eligible applicants will be those who on the closing date for the competition:
Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004.
Or (ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish. Candidates should have obtained at least Grade C on higher level papers in three subjects in that examination.
Or (iii) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction.
Or (iv) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI). Candidates must achieve a pass in Ordinary or Higher level papers; a pass in a foundation level paper is not acceptable.
Age: Age restriction shall only apply to a candidate who is not classified as a new entrant. A candidate who is not classified as a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.
Health: Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such that a reasonable prospect of ability to render regular and efficient service is indicated.
Character: Candidates for and any person holding the office must be of good character.
Have previous experience in a Level 1 / Service Desk / IT Support role or relevant IT qualification is essential.
Hold a Full Clean Driver’s License and have access to own vehicle is essential.
Hold an up‑to‑date valid work permission to be employed and reside in Ireland.
Have a working knowledge of Microsoft Windows and Microsoft 365.
Have strong troubleshooting and problem‑solving skills.
Ability to clearly document procedures and follow structured processes.
Have a good understanding of IT policies, security awareness and best practices.
Hold excellent communication and customer service skills.
Have strong attention to detail and organisational skills.
What we offer
Salary in line with the HSE consolidated pay scales.
26 days Annual Leave.
Opportunities for professional development and career growth.
A flexible and supportive work environment.
Membership of the Single Public Service Pension Scheme.
An opportunity to make a real difference in people's lives.
Completed application forms must be returned no later than Thursday 4th June 2026. Applicants may be shortlisted based on the details on their application. A panel may be formed for a 12‑month period to fill future temporary or permanent full‑time or part‑time Grade IV roles that may arise in the IT Department within Horizons.
The Department of Health & Children Consolidated Scales apply. Visit our website Horizons Cork - Empowering People.
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