Customer Service Representative
We are seeking an experienced Cross-functional Customer Service Specialist to join our team. This role involves providing top-notch customer service, resolving complex issues, and delivering exceptional results.
This is a full-time position that offers a range of benefits, including flexible working hours, comprehensive training, and opportunities for career advancement.
About the Role:
* Provide information on pension payments, handling requests on missing payments, and providing consultancy concerning the most efficient methods of payments available.
* Handle questions on international payments, process changes of personal data and customer addresses, and handle enquiries on payment methods.
* Resolve miscellaneous queries, handling queries relating to proof of life procedures.
Requirements:
* Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
* Excellent knowledge of Microsoft Office products.
* Ability to function in a fast-paced environment where standard of quality and timeliness are established.
* Must possess excellent PC skills, goal orientated, superior listening skills, and ability to deliver information at customer's knowledge level in an understandable manner.
* Strong interpersonal skills and ability to think independently and follow through effectively.
Benefits:
* Hybrid-working model.
* Training & Development.
* Internal career progression opportunities.
* Employee assistance programme (EAP).
* Hive medical cash plan.
* PRSA Scheme.
* Employee engagement initiatives.
* Bike to work scheme.
What We Offer:
A dynamic and inclusive work environment that values diversity, equality, and creativity. Our team members enjoy a range of benefits, including flexible working hours, comprehensive training, and opportunities for career advancement.