Your role will consist of receptionist duties and administration activities to ensure the smooth running of the Laois Leisure, Leisure Centres. Reception is the focal point for access control, cash handling, bookings, customer service and communication systems.
Duties and Responsibilities
§ To control access to the centre, taking payment for facility usage, logging member / leisure pass usage, setting up and maintaining member / leisure pass accounts, and tracking credit account charges and payments.
§ To handle calls and e-mails, answer and resolve customer queries, whilst always maintaining the highest standards of customer care.
§ To ensure all the financial aspects of the day to day operation are completed and in order, including cash floats (including coin reserve), shift takings and all associated paperwork.
§ To organise and implement systems for dealing with general administrative tasks such as bookings, messages and enquiries, contact details for correspondence, monitoring stock levels for merchandise and products, placing approved orders, checking deliveries, maintenance records, generating reports, etc. This will involve both computer and hard copy records.
§ To ensure that reception and front of house (including coffee dock) is clean, tidy and a pleasant environment for customers and staff and to keep information notices up to date throughout the centre.
§ To present a professional appearance and attitude at all times, and maintains a high standard of customer service.
§ To report maintenance issues on a daily basis.
§ To perform various maintenance duties as directed to maintain a clean and safe facility.
§ To liaise with other facility areas regarding matters arising such as security, emergencies, events, queries, information dissemination, etc.
§ To maintain reception as the central hub for information within the centre.
§ You may be required to carry out routine duties in other areas of our operation.
§ To wear personal protective equipment relevant to the task when dealing with first aid, blood, vomit, faeces, cleaning or pool chemicals.
§ To undertake other duties as may reasonably be required.
§ To report any incident or accident to supervisor and complete relevant documentation.
Job Type: Full-time
Ability to commute/relocate:
* Portarlington, CO. Laois: reliably commute or plan to relocate before starting work (required)
Language:
* English (preferred)
Work Location: In person