Please note this is a specified purpose contract for 6 months.
Purpose of the role:
The Customer Service Representative (CSR) serves as the key interface with customers, supporting all aspects of the order and demand process. Working collaboratively in a team environment and in partnership with Field Sales Representatives, the CSR will demonstrate excellent external and internal customer focus to ensure customer satisfaction and support company objectives.
You will be highly motivated, with a passion for Customer Service and will support our continued drive towards excellence in service.
This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment.
Please note this is a Fixed term contract role for 6 months.
Key Outcomes
* Process a large volume of urgent Hospital demand orders in an error free manner under rapid turnaround constraints
* Coordinate medical device product delivery into hospital sites and ensure that all customers' requirements are met
* Process Sales and stocking orders in a timely, error free manner
* Proactively respond and manage customer calls/queries in a professional manner
* Provide support to the Sales Team and other members of the operation as required
* Promote a patient centric focus in order to mitigate errors in product /service delivery
* Identifying and assessing customers' needs to achieve satisfaction
* Build trusted relationships with the Sales Representatives
* Provides necessary support to team leads and the wider team functions
Key Skills & Experiences
* Demonstrates high level of attentiveness when interacting with customers
* Understands how to manage the impact on others when having to make difficult decisions
* Can Prioritize cooperation and collaboration with others before taking action
* A know how, can do attitude to implement solutions
* Has a focused nature and takes great satisfaction from being busy and productive
* Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers' expectations
* Possesses a good phone manner and excellent communication skills
* Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage
* Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal
* Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail
* Previous experience of medical device customer or sales support, an advantage
Candidate requirements:
* Demonstrates high level of attentiveness when interacting with customers
* Can Prioritize cooperation and collaboration with others before acting
* A know how, can do attitude to implement solutions
* Has a focused nature and takes great satisfaction from being busy and productive
* Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers' expectations
* Possesses excellent communication skills
* Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage
* Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage
* A passion for developing and raising the bar on the customer experience
* The ability to provide innovative insight for Continuous Improvement
* Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal
How We'd Like To Work Together
Our core values, titled our Medtech Mindset, guides our culture and work environment:
* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection
* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability
* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
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