Job Description Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food, fashion and home retailing.
We are known for offering a wide range of high-quality products to our customers.
With a strong brand presence and a loyal customer base, we pride ourselves on creating memorable experiences that resonate with our customers.
We are currently seeking a highly professional and service-driven Reception Manager to lead the Front of House function within busy corporate Head Office environment supporting a large volume of visitors and colleagues.
This role will manage both the entry reception and also the conference floor and meeting rooms.
This role requires a unique blend of natural hospitality, logistical coordination, operational efficiency, and people leadership.
The successful candidate will ensure a consistently professional, welcoming, and seamless front-of-house experience for colleagues, buyers, suppliers, contractors, and visitors.
A smart and professional personal presentation is essential.
Job Summary The Reception Manager is responsible for the day-to-day management of: Corporate Reception Main Telephone Switchboard Meeting Room Bookings and Services You will lead and develop a team of receptionists/operators, maintain exceptional service standards, manage room utilisation efficiently, and ensure communication systems operate smoothly in a fast-paced retail head office environment.
Key Responsibilities Front of House & Reception Management Ensure the reception area is fully staffed, immaculately presented, and reflective of a professional corporate environment at all times.
Oversee the greeting, check-in, and registration process for visitors, contractors, suppliers, buyers, and walk-ins.
Ensure all interactions are courteous, professional, and aligned with company standards.
Manage courier deliveries and visitor access procedures efficiently.
Maintain accurate visitor logs and adhere to health & safety protocols.
Meeting Room & Resource Management Oversee and manage the meeting room booking system, ensuring maximum efficiency and utilisation.
Handle high-volume and short-notice booking requests with professionalism and agility.
Introduce and manage an appropriate room booking system designed to maximise resource efficiency.
Ensure meeting rooms are properly set up (chairs, cleanliness, changeovers, special requests).
Liaise closely with: Ensure positive interaction and coordination between visitors, buyers, and reception staff at all times.
Switchboard Management Oversee the main switchboard operations, ensuring all incoming calls are answered promptly and directed accurately.
Maintain a clear, professional tone of voice that conveys attentiveness and efficiency.
Ensure calls are screened appropriately and resolved or redirected in a timely manner.
Utilise technology to enhance and modernise communication systems.
Maintain up-to-date internal directories for Head Office and Stores.
Strong ethic of confidentiality and professionalism.
Team Leadership & People Management Recruit, train, coach, and develop a high-performing team of receptionists/operators.
Foster a culture of service excellence, accountability, confidentiality and professionalism.
Create and manage monthly rosters to ensure full operational coverage from 7:30am to 6:00pm.
Manage holiday schedules, sick leave, and contingency planning to maintain seamless service.
Conduct performance reviews and provide ongoing feedback and development support.
Skills & Experience Required Proven experience managing reception or front-of-house operations in a corporate or high-volume environment.
Strong people leadership and team management experience.
Experience managing meeting room logistics and booking systems.
Experience overseeing switchboard or high-volume call handling operations.
Excellent organisational and multitasking skills.
Strong interpersonal and communication abilities.
Professional, polished personal presentation.
Comfortable working in a fast-paced, dynamic retail head office environment.
Experience leveraging technology to improve communications systems is highly desirable.
Personal Attributes Naturally hospitable and service-oriented Calm under pressure and solutions-focused Highly organised with strong attention to detail Confident communicator with a warm and professional manner Proactive and adaptable Strong ethic of confidentiality Benefits Competitive salary.
Comprehensive benefits package including our employee discount.
Opportunities for professional development and career progression.
A dynamic and collaborative work environment focused on innovation and growth.
Dunnes Stores is an equal opportunity employer.