IT Support Engineer
Location:
Waterford (onsite - 4 days per week)
Contract:
3 months with possibility of extension
Start Date:
Immediate availability preferred.
Role Overview
We are seeking an experienced
IT Contractor
to provide hands-on support across IT projects, technology rollouts, and day-to-day operational needs. This is a great opportunity to work on a broad mix of
business applications, cloud migration, and cyber security initiatives
, contributing directly to a wider digital transformation strategy.
Key Responsibilities
* Provide hands-on support for IT project implementations and technology rollouts.
* Work independently to achieve agreed project targets and goals.
* Develop and document training materials as required.
* Assist with cyber security initiatives to ensure compliance with the NIS2 directive.
* Actively collaborate with the IT Manager, MSP, and wider IT team.
Project & System Support
* Configure and set up new systems to support digitisation of business operations.
* Support line-of-business applications:
* Container/terminal operating systems
* Marine/shipping management systems
* Cargo management systems
* Assist with
cloud migration projects
(Datto → SharePoint).
* Support IT MSP with MS Intune and Modern Workplace setup.
Cyber Security
* Deliver cyber awareness training under the guidance of the IT Manager.
* Support ongoing cyber security compliance and activities.
General IT Support
* Provide troubleshooting and support for IT systems and equipment, including:
* MS365 user setup
* Windows 11 upgrades/replacements
* Network/data link troubleshooting
* Printer and hardware support
* Liaise with MSP and escalate issues as required.
Candidate Profile
* 5+ years' experience in IT support, systems administration, or IT project delivery.
* Strong knowledge of Microsoft technologies (MS365, Intune, SharePoint, Windows 11).
* Experience supporting business applications and liaising with MSPs.
* Hands-on troubleshooting ability across hardware, software, and networks.
* Awareness of cyber security principles; prior NIS2 exposure desirable but not essential.
* Proactive, self-motivated, and able to manage tasks independently.