ProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.
We are seeking a Senior Technical Product Specialist to play a key role in supporting our world-class GRC platform and solutions to our customers. This position is on the front lines for all customer support activities to answer questions, troubleshoot technical issues, and provide best practices to a growing customer base. Candidates should be highly technical and versed in the technical stack of Microsoft Azure or a comparable public cloud provider.
Please note that this is a remote role, but you must be based in Singapore and will be hired through ProcessUnity's Singapore employer of record.
What You\'ll Do:
* Maintain expert working knowledge of ProcessUnity products, features and best practices
* Manage tickets to closure, ensuring excellent support is provided on a timely basis
* Maintain knowledge and familiarity with existing support resources (help center, webinars, videos)
* Interface closely with QA and Product teams for support-related topics
* Support/assist sales engineers and implementation team to resolve platform issues and challenges
* Help to define and establish application and business level support KPIs
* Write and execute SQL queries against Microsoft SQL databases data sources
* Review system event and error logs to determine root cause of issues
* Configure and respond to system alerts
* Leverage Microsoft Azure to validate system and resource health
Desired Experience and Skills:
* 5+ years of experience in a technical customer support role
* Experience administering a SaaS based solution in Microsoft Azure or comparable cloud provider
* MS Excel experience including expression writing, function knowledge, VLOOKUP, pivot tables, etc.
* Direct experience administering Microsoft SQL Server
* Configuration of SSL, SAML, Web Services (REST and SOAP), and other customer integration points
* Knowledge of VBA / PowerShell scripting languages
* SQL Server administration and SQL querying language
* Strong focus on customer success and customer satisfaction
* Demonstrated problem solving skills and organized, methodical thinking to resolve complex issues
* Demonstrated ability to learn new technology quickly
* Demonstrated ability to articulate concepts to non-technical users in a relatable manner
* Clear and professional verbal and written communication
* Responsible, reliable, confident, committed, empathetic, genuine, helpful, and team-oriented
* Self-motivated, self-directed, and adaptable with proven ability to multi-task effectively
Compensation Range : $105,000 - $125,000 SGD depending on level and experience
ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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