The details for the selected vacancy are shown below.
We are looking to recruit a Service Centre Coordinator to join the Apleona team in Dublin 14.
Working Pattern: Monday to Friday, 09:*******:30
Main Duties and Responsibilities
Ensure all appropriate information collated from incoming calls, emails, mail, and verbal communication is correctly and completely entered into the CAFM or relevant system as required.
Follow up and reconcile all incoming documentation and information to support effective closeout of all open/outstanding works, including quotes, follow-up service reports, recommendations etc.
Run reports on CAFM to monitor work order status – promptly bill approved work orders.
Periodic review of WIP files received by accounts and prompt action taken on closing and billing all open work orders.
Coordinate and schedule maintenance tasks for the mobile team and specialist contractors for PPM and reactive.
Generate all reporting requirements as per individual client service level agreements.
Collate and produce weekly and monthly reports from the CAFM system for management and clients.
Work with SSC colleagues and other departments within the company to ensure all SSC processes and procedures are updated and reflect the most efficient methods in performing tasks.
Assist the Service Manager on all requests as required and deputize on some management tasks during periods of absence.
On-going support of the SSC administrative tasks to ensure the smooth running of the office environment.
General filing of all SSC-associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system to aid the speedy retrieval of information.
Administer the fleet of vehicles on behalf of the company, ensuring compliance with company policy, road tax, DOE, insurance, etc.
Liaise with clients who wish to book school facilities and ensure that all requirements are met, as well as obtain insurances and deposits as required.
Schedule, train, supervise and evaluate service staff.
Train Call Center staff in Service Centre procedures.
Assist in the development and maintenance of documentation of Service Centre systems, which can be used and understood by Service Center staff.
Ad-hoc duties as required.
Qualifications and Experience
Excellent working knowledge of Microsoft Excel, Word, Outlook Essential and other software programs.
The successful candidate must have:
A proactive and enthusiastic approach is essential, coupled with a professional demeanor.
Effective problem solver.
Ability to embrace new systems and procedures as they are implemented.
Third-level qualification is desirable but not essential.
2 or more years experience working in a Service Support Centre or similar dynamic environment within a Facilities environment or similar.
Strong numeracy, verbal, interpersonal and communication skills.
Experience in operating a CAFM (Computer Aided Facility Management) system would be an advantage.
Experience and ability to work well as part of a team and on own initiative.
Excellent customer service skills, excellent telephone manners and interpersonal skills.
Ref*****
#J-*****-Ljbffr