Company Description
At Charter Medical Group, our mission is to provide patient-centered services of the highest clinical standard to both the public and private sectors. Our staff, including highly qualified physicians, are supported by state-of-the-art medical technologies. We are the first medical facility in Ireland to have a full in-house diagnostics department in a community setting. Charter Medical Group is dedicated to ensuring patients receive excellent medical care and personal attention in a professional and timely manner. We prioritize the highest standard of medical care and firmly believe in putting the patient first.
Role Description
This is a Permanent, on-site role for a Medical Administrator located in Dublin. The Medical Administrator will be responsible for managing appointment scheduling, handling phone calls with proper phone etiquette, and performing receptionist duties. Additional tasks may include medical record keeping and assisting with medical coding. The role requires effective communication with patients and staff, ensuring a smooth and efficient operation of the medical facility.
Administration & Operational Support
• Provide comprehensive administrative and clerical support across relevant Clinc departments, including Admissions, Reception, Clinic Booking, Medical Records, Private and HSE Clinics, MIU and OPD.
• Accurately input, maintain, and update patient and operational data on clinc systems.
• Promote and maintain a high standard of administrative efficiency and service delivery.
• Ensure compliance with Clinic policies, protocols, and guidelines at all times.
• Assist in the preparation, distribution, and management of correspondence, records, and reports.
• Support audit, accreditation, and compliance processes through accurate documentation and data management.
Customer Service & Patient Interaction
• Deliver a professional and courteous service to patients, families, and visitors.
• Handle enquiries (in person, phone, or email) promptly and effectively, ensuring confidentiality.
• Inputting and uploading patient feedback into relevant systems.
• Liaise with consultants, GP practices, secretaries, HSE liaison officers, and external agencies as required.
Confidentiality & Information Governance
• Maintain the highest level of discretion in handling patient, staff, and organisational information.
• Ensure records are stored securely and in compliance with GDPR and clinic policies
Qualifications
Successful completion of Leaving Certificate (or equivalent).
Recognised computer course/certification with proven proficiency in typing and computer use.
Minimum of 2 years' experience in a similar role (healthcare setting desirable).
Proficient in MS Office (particularly Word and Excel) and comfortable learning new data systems.
Strong organisational and time management skills with the ability to prioritise effectively.
Excellent communication and interpersonal skills.
Demonstrated customer service skills and professional telephone manner.
Ability to work flexibly, including evenings and weekends if required.
Commitment to confidentiality and discretion.