At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are looking for an experienced bartender to join our team and provide exceptional service to our guests. The successful candidate will have a passion for creating innovative cocktails and a strong knowledge of spirits, wine, and beer. As a bartender, you will be responsible for ensuring that our guests have an enjoyable and memorable experience at our establishment.
Duties and Responsibilities of the Role:
Assist in creating a warm and welcoming environment for our guests
Welcome and greet guests in a friendly and professional manner
Take orders and prepare cocktails, mocktails, and other beverages in a timely and efficient manner
Maintain a clean and organised bar area
Ensure that all beverages are served at the correct temperature and in the appropriate glassware
Recommend and upsell beverages based on guests' preferences and the establishment's offerings
Handle cash and credit card transactions accurately and responsibly
Comply with all health and safety regulations and procedures
Collaborate with other staff members to ensure a seamless and enjoyable experience for guests
Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Assist in the set up and preparation, and provide service duties for functions as required
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Any other duties as directed by the Restaurant & Bar Manager or other member of the management team
Requirements for the role:
Experience of working in a similar role and/or environment (preferably in a high-end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
Basic Food Hygiene Certificate (desirable)
Accurate and efficient cash handling skills
Proven experience as a bartender in a hospitality environment
Excellent knowledge of spirits, wine, and beer
Strong customer service and communication skills
Ability to work in a fast-paced environment and multitask effectively
Familiarity with cash handling and POS systems
Availability to work flexible hours, including weekends and holidays