Position: Area Manager
MAIN DUTIES & RESPONSIBILITIES
* Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy.
* Identify opportunities and develop a business plan with managers to maximise margin growth.
* Build strong relationships with the Support Office team on each brand pillars.
* Drive brand and retail standards across each pharmacy in the territory.
* Give feedback to support office to drive opportunities and contribute to the brand strategy.
* Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team
* Responsible for the management of store P&Ls within your remit.
Dispensary
* Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI's & ULM's.
* Support Store Manager, Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP's.
* Support implementation of new health & patient services with best practice and case study
* Ensure the pharmacy is maximizing use and understanding of our Claims Support model.
* Drive key dispensary KPI's with benchmarks on Generic Compliance, Procurement, Leakage
Retail Management
* Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance.
* Work with pharmacy owner and support office on Macro Layout for store
* Ensure compliance with planograms and preferred suppliers.
* Promote customer engagement, maximizing sales opportunities.
* Promote up-selling and link selling by the pharmacy team.
* Ensure correct execution of seasonal promotions.
* Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors.
* Provide feedback to commercial team on local competitive issues and opportunities.
* Train and coach pharmacy teams to deliver best in class retail experiences.
* Ensure compliance and understanding to in-pharmacy EPOS systems.
Operational Standards
* Customer service and patient experience
* Colleague appearance
* Highest store standards ( Merchandising, Window displays, Exterior appearance)
* Category Management and Planogram execution
* Monthly Promotions & POS execution
* Consultation Room standards
* Housekeeping standards in dispensary, salesfloor, and back of house
* Mystery shop results and action plan
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED
* A minimum of 5 years management experience within the pharmacy or wider retail market.
* Have strong people management and influencing skills.
* A proven track record of sales growth and business development
* Be a high achiever with determination and drive to succeed.
* Capable of driving business profitability by implementing good business controls.
* Excellent communication, planning, organisation and analytical skills
* Organised, flexible, motivated and a hard-working leader.
* Full clean driving license
COMPETENCIES
* Natural Leader
* Strong influential skills
* Ability to problem solve.
* Demonstration of continuous improvement and prioritization
* Ability to make quick decisions.
* Demonstrate strong commercial acumen.