Overview
Doccla designs and delivers Virtual Ward and Remote Monitoring Solutions to enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care. We provide clinicians with medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure and improve outcomes. We are backed by European investors, with £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why join us? This is your chance to join Doccla at a key stage in our growth. We are building the category leader in Virtual Care and Remote Patient Monitoring, and you’ll be part of a highly entrepreneurial, mission-driven team that spans clinical, technical, commercial, and operational domains.
We’re solving real problems for patients and health systems and growing fast.
🧑⚕️ What you’ll do as a Customer Success & Delivery Associate
Responsibilities
* Provide essential support to delivery managers, actively contributing to building and nurturing strong relationships with customers. This may require occasional travel to hospital sites and warehouse locations in Ireland and the UK.
* Handle key administrative tasks, including tracking and coordinating follow-up actions after meetings and addressing product queries and customers’ questions about our services.
* Assist in organizing and facilitating training sessions—both in person and remotely.
* Coordinate the planning of partnership events, such as webinars or in-person community events.
* Play an active role in the implementation of new pathways, ensuring successful adoption and integration across sites.
* Autonomously resolve day-to-day issues, demonstrating resourcefulness and initiative in finding effective solutions.
* Support the implementation of new clients, ensuring all relevant documentation is complete and processes are followed in a timely manner.
* Gather customer feedback from visits and NPS surveys, driving actions to maximise engagement and utilisation of our services.
* Occasional visits to our 3PL warehouse near Dublin (approximately once a month) to conduct quality audits of Doccla kits, oversee inventory counts, and deliver insightful reports with improvement recommendations.
Qualifications
* Candidates must be based in Ireland for this role
* Previous experience in a similar sector is required
* Organised and conscientious: Highly organised with a meticulous approach to tasks, ensuring thorough and error-free work
* Strong communication: Conveying information clearly and proactively to ensure alignment, understanding, and effective cross-team collaboration
* Innovative thinking: Thinks creatively and proactively, offering new ideas to improve processes
* Flexible and adaptable: Willing to adjust to changing tasks and priorities in a dynamic environment
* Effective multitasker: Capable of managing multiple tasks simultaneously and meeting deadlines
* Analytical insight: Skilled at identifying patterns and informing decision-making to optimise performance
What We’ll Provide
* What you’ll get — a comprehensive package and growth opportunities
Benefits & Compensation
* Competitive compensation package (base + stock options) with half-year and annual performance reviews
* Opportunity to work on patient-first, system-level healthcare challenges in a leading healthtech company
* Opportunities for growth and leadership with support to develop and own your impact
Work Culture & Locations
We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and prioritise patient safety and outcomes. We are a hybrid team with offices in London, Denmark, Germany, and Stockholm. Most team members are London-based and may spend 1–3 days per week in our WeWork HQ. Some roles are fully remote depending on team and responsibilities.
Safety & Equality
We are committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. We may require a Disclosure and Barring Service (DBS) check for roles involving access to vulnerable individuals where applicable. It is an offense to apply if you are barred from working with children or vulnerable adults.
Job Details
* Seniority level: Not Applicable
* Employment type: Other
* Job function: Management and Manufacturing
* Industries: Hospitals and Health Care
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