Conference Sales Professional
Main Function: To successfully promote and execute hotel conferences and weddings with excellent service standards throughout the event process.
* Plans and manages events and weddings, integrating team-based service to achieve a successful event.
* Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event.
* Attains and provides post-event feedback.
Main Responsibilities:
* Maintains the customer relationship from the initial turnover from sales through the post event phase to the return to sales for reconciliation.
* Is accountable for his/her customers experiences from file turnover through the post event phase until turnover back to sales.
* Makes presence known to customer during the entire event process.
Key Skills:
* Ability to forecast group rooms and catering in a timely fashion.
* Ability to manage group room blocks and meeting space.
* Knowledge in menu planning, food presentation, and banquet/event service standards.