Job Description – Chief Operating Officer (COO)
About ACE Money Transfer
ACE Money Transfer is a UK-based multinational fintech company.
We provide secure and innovative online remittance services to customers in 28 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to over 100 countries worldwide.
Position Summary
We are seeking a dynamic, results-driven, and experienced Chief Operating Officer (COO) to join our executive leadership team.
The COO will play a critical role in driving operational excellence, process optimization, and product development across the organization.
This position requires a strategic leader with deep expertise in fintech operations, scalable processes, and end-to-end product lifecycle management.
The ideal candidate will bring strong leadership capabilities, a data-driven mindset, and a proven track record of delivering operational efficiency and successful fintech products in a fast-paced environment.
Key Responsibilities
Operational Excellence & Process Improvement
Lead continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
Design, implement, and standardize operational processes and best practices to improve scalability and reduce costs.
Define, track, and optimize Key Performance Indicators (KPIs) to measure operational effectiveness.
Identify process gaps, bottlenecks, and inefficiencies, and work cross-functionally to resolve them.
Foster a culture of continuous improvement, innovation, and operational discipline across the organization.
Product Development & Delivery
Oversee the complete product development lifecycle, from ideation and design to launch and post-launch optimization.
Partner closely with Product Management, Engineering, Compliance, and Technology teams to ensure timely, high-quality product releases.
Drive the development of new fintech products, platforms, and features aligned with business strategy and customer needs.
Ensure all products meet high standards of quality, security, regulatory compliance, and user experience.
Monitor market trends, competitive landscape, and customer feedback to guide product innovation and enhancements.
Leadership & Strategic Collaboration
Collaborate with the CEO and executive leadership team to define and execute the company's operational and product vision.
Translate strategic objectives into actionable operational and product roadmaps.
Build, mentor, and lead high-performing teams across operations and product development.
Establish clear roles, responsibilities, and performance expectations to drive accountability.
Promote a collaborative, inclusive, and high-performance culture that encourages innovation and ownership.
Requirements & Qualifications
Bachelor's degree in Business Administration, Engineering, Finance, or a related field; MBA or advanced degree preferred.
Minimum 10 years of leadership experience in operations and product development within the fintech or financial services industry.
Six Sigma Black Belt certification preferred.
Demonstrated success in driving large-scale process improvements and delivering complex product initiatives.
Strong understanding of fintech products, digital payments, financial technologies, and regulatory environments.
Excellent leadership, communication, and stakeholder management skills.
Strategic thinker with strong analytical, problem-solving, and decision-making abilities.
Ability to thrive in a fast-paced, high-growth, and dynamic environment.
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