As a leading provider of medical technologies, our purpose is to enhance the health and well-being of people worldwide.
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We are home to trusted brands united by a common sense of purpose: empowering the future of healthcare.
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Key Responsibilities:
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* Manage all orders and queries from Benelux customers.
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* Build and maintain strong long-term relationships with Benelux-based teams and customers to maximize sales growth.
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* Position Teleflex as a key preferred supplier in the medical devices space.
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* Process all orders accurately and promptly upon receipt.
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* Handle customer inquiries and resolve them satisfactorily.
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* Escalate product complaints to the appropriate department.
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* Maintain regular contact with the warehouse and purchasing departments.
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* Act as principal contact person for designated key accounts.
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* Report monthly activity and involvement with these accounts to management.
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* Liaise with the sales force on quotations, orders, and general customer information.
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* Process daily invoicing, billing corrections, and returns according to company policy.
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* Adhere to the Quality Management system.
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Requirements:
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* Fluency in Dutch required.
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* Fluency in French desirable.
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* Education to Leaving Certificate level or similar.
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* Business or relevant 3rd-level qualification desirable.
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* Experience in a fast-moving customer service environment, preferably within a multinational setting.
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* Excellent communication skills and professional telephone manner.
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* SAP SD user level experience desirable.
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* A self-starter approach and ability to work effectively in a multicultural team.
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* Accuracy and attention to detail paramount.
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* Flexibility to help colleagues meet deadlines.
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Benefits:
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* Approachable and enthusiastic attitude.
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* Flexible and adaptable nature.
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* Good organizational skills with cultural awareness and sensitivity.
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* Good judgment and problem-solving ability.
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Culture at Teleflex:
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We value diversity and inclusivity. We strive to create an environment where everyone can bring their best selves to work.
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Diversity fosters innovative thinking and entrepreneurship, which is at the heart of what we do.