About Swyft Energy:
Swyft Energy is an online platform that simplifies the installation of energy saving products.
The company was established with a view to bringing sustainable change to Ireland's home energy market. Since then we have helped thousands of customers across Ireland decrease their energy costs and carbon emissions, claim millions of euros in government grants and we are only just getting started
Swyft Energy is backed by the newest technologies, an amazing team and has been acquired by one of Ireland's most trusted brands, Bord Gais Energy
As part of our growing team, the Customer Operations Specialist in Solar PV Operations will play a pivotal role in ensuring the seamless delivery of projects, contributing to our mission of sustainability and customer satisfaction.
Location:
Airport Business Park, Cork
Reporting To:
Operations Manager
Role Summary:
The Customer Operations Specialist will manage the end-to-end coordination of solar PV and boiler installation projects, ensuring they are delivered on time, within scope, and to the highest standards of quality. This role involves liaising with customers, suppliers, and internal teams to streamline processes and resolve issues, ultimately ensuring a smooth and efficient project execution.
Key Responsibilities:
* Serve as the main liaison for customers, addressing inquiries and providing ongoing support throughout the solar PV installation process.
* Coordinate with tradesmen and external contractors to schedule and facilitate site visits and installations.
* Collaborate with internal sales and external sales teams to ensure timely project delivery and accurate information exchange.
* Collect payments and ensure all financial obligations are settled prior to installation.
* Resolve customer issues related to site access, installation delays, and technical challenges.
* Manage and update customer records and installation schedules in internal systems.
* Provide excellent customer service, maintaining professional communication at all times.
* Follow up post-installation to ensure customer satisfaction and address any further concerns.
Required Skills & Qualifications:
* Proven experience in customer service, operations, or a related role.
* Strong communication and interpersonal skills.
* Ability to handle multiple priorities and manage time effectively.
* Experience dealing with tradespeople, contractors, and sales teams.
* Operational knowledge of solar PV projects or similar technical fields is a plus.
* Excellent problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
Personal Attributes:
* Can-do attitude is non-negotiable.
* Detail-oriented with a commitment to quality.
* Proactive and adaptable to a fast-paced work environment.
* Team player with a customer-focused approach.
What We Offer:
* Opportunity to work in a dynamic and growing industry.
* Professional development and career growth opportunities.
* Be part of a company committed to sustainability and innovation.
Job Types: Full-time, Permanent
Pay: From €1.00 per year
Ability to commute/relocate:
* Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)
Experience:
* Relevant: 1 year (required)
Work Location: In person