IT Support Specialist
Location: Cork
Job Type: 6+ months – highly extendable
Scope:
* Provide technical support to Client employees and contractors in person
* Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations
* Diagnose and troubleshoot technical issues according to client expectations
* Document issues, troubleshooting steps, and resolutions in ticketing system
* Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
* Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS:
* Excellent customer service skills
* Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
* Excellent English-language oral and written communication skills
* Excellent time management and multi-tasking skills
* Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
* Ability to maintain composure and customer-service focus in stressful situations
* Motivation and ability to work as part of a distributed team
* Conceptual understanding of IP networking and basic network troubleshooting skills
* Experience providing hardware and software technical support for Apple devices
* Experience troubleshooting macOS and iOS tools & applications and operating systems
* Experience in using any ITSM tool (e.g Service Now)
TRAINING: Client expectations, policies and procedures will be provided by Client training instructors.
Eligibility: Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.
Contact: For more information please apply here or contact Agnes Reena/agnes.reena@eirevo.ie, Phone: 0858564199
Ref: EET6865
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply. #J-18808-Ljbffr