Key Responsibilities
The Front Office Manager plays a crucial role in ensuring the smooth operation of the hotel.
* Manage daily front desk operations, including check-ins, check-outs, billing, and guest services.
* Supervise and train reception and reservations staff to maintain high standards of service.
* Oversee room allocation, inventory management, and reservations to optimise occupancy.
* Liaise with housekeeping, maintenance, and other departments to coordinate guest needs.
* Handle guest feedback, complaints, and special requests promptly.
Operational reports on occupancy, guest satisfaction, and departmental performance must be prepared.
Required Qualifications
Proven experience in hospitality or a related field is essential. Strong leadership and communication skills are also required.
Benefits
A competitive salary and benefits package is offered to successful candidates.
Personal and professional growth opportunities are available within the company.