Job Overview
The Spare Parts Coordinator plays a vital role in managing the spare parts function, supporting field engineers and ensuring efficient stock control and customer service.
Key Responsibilities:
* Manage day-to-day parts ordering, stock control, and fulfillment of internal and external requests.
* Liaise with service engineers to ensure timely provision of parts for service calls.
* Maintain accurate inventory records and process orders through the company's system.
* Communicate with suppliers regarding lead times, pricing, and order tracking.
* Respond to customer and internal queries on parts availability, cost, and delivery.
* Manage parts returns, warranty claims, and supplier credits.
* Assist with stock counts and reconciliation of physical vs. system quantities.
* Produce reports on usage, stock levels, and parts performance when required.
Candidate Profile:
* Previous experience in a parts administration, inventory, or technical support role.
* Excellent organizational and multitasking skills.
* Strong communication skills with the ability to work with both technical and non-technical colleagues.
* Proficient in Microsoft Office and ideally familiar with ERP/inventory management systems.
* A proactive, problem-solving attitude with high attention to detail.
* Experience working in a service or engineering-related environment would be a strong advantage.