Join to apply for the Group IT & Data Officer role at Nazareth Care Ireland2 days ago Be among the first 25 applicantsJoin to apply for the Group IT & Data Officer role at Nazareth Care IrelandNazareth Care Ireland is a Not for Profit Charity, proudly serving the needs of the Community throughout Ireland since 1876. Our Nursing Homes are located in Dublin, Mallow, Belfast, Sligo, Ballymote, Killorglin and Fahan. All of our care homes provide a safe, comfortable, homely environment for all our residents. Our care homes provide the highest standards of service and care for both long- and short-term needs.Our core values are Compassion, Respect, Hospitality, Patience, Love, and Justice.Benefits:Competitive SalaryEmployee Assistance ProgrammeStatutory Sick PayTrainingPRSA Pension FundFree ParkingBike to Work schemeRefer a Friend programmeNazareth Care Ireland is looking for a Group IT & Data Officer to join our team in the Regional office, based in Dublin 3.Are you a passionate HR professional looking to make a real difference? Nazareth Care Ireland offers an exciting opportunity for an experienced Human Resources Officer to join our team. Bring your expertise to a supportive and rewarding environment where you can contribute to meaningful work.Job Title: Group IT & Data OfficerLocation: Nazareth Care Ireland, Regional Office, Malahide Road, Dublin 3Reports to: Chief Financial OfficerPurpose of the job: Reporting to the CFO and serving as an integral member of the Regional Finance and IT Team, this role is responsible for overseeing seamless IT operations across multiple locations.Main responsibilities:Level 1 & 2 daily IT Support for application support, desktop support, account management;Troubleshoot issues using remote management tools and site visits may be necessary at times if needed;Perform basic upgrade Desktops, laptops or hardware including RAM, SSD, keyboard;Troubleshoot network issues, wi-fi issues, cable issues;Oversee third-party software support incl. renewal of contracts;Monitoring various risk items as per logs, and managing Desktops, Laptops, switches, access points;Managing systems security with SonicWall firewall protection, and antivirus with endpoint security on a priority basis;Provide quick support in patching, upgrading, and safe disposal of end-of-life hardware items and maintenance of associated Asset Register;Managing and updating the intra-net of organisation using SharePoint;Overall coverage of servers, wi-fi controller systems, and regular backup, patching the systems;Support user access control for various applications;Maintaining Active directory for joiners, leavers, File management/Share folders, and print management enabling mono printing by default. Implementation of Group Policy for various requirements;Microsoft exchange Admin level support incl. organisational email access, reset passwords, MFA, and support for HSE Healthmail;MDM support for tablet devices including setting up, app management, app updates;Overseeing daily backup, onsite offsite backup, and cloud backup. NAS box, MS OneDrive backups where ever necessary;Overseeing contract renewals on Phone systems, CCTV systems, Broadband, mobile network, fibre links;Training Staff on organisational IT policy, GDPR, cyber security, secure use of email, systems;Creating/updating user manuals for systems or software support and uploading them to intranet;Assist website developers by coordinating the collection of information from organisation wherever necessary;Support AV systems for MS Teams and Zoom meetings;Overview of CCTV and phone systems in each location;Assisting inventory of software, and hardware with third-party vendors;Stakeholder management of all third part support functions, overseeing ICT development projects;Report and manage incidents in conformity with service level agreements;Assist in data analysis of daily occupancy of care homes using dashboard support;Monthly or bi-weekly rollout of updates on Windows servers, PCs, Wi-Fi controllers, firewall;Generate any weekly reports from care management, and financial management software as required.Core Systems:Care Management: VCare and ViClarityHR/ Roster: SoftworksFinance: Pegasus Opera + GlantusFirewall: SonicWallAnti-Virus/ MMD EsEt, ComodoSwitches: UnityRequirements, Qualifications and Skills:Degree in IT, Computer Science, or related field preferred.Experience in troubleshooting and resolving application and desktop issues.Knowledge of remote management tools and site visits for hands-on support.Ability to upgrade desktops, laptops (RAM, SSD, keyboard replacements).Troubleshooting network issues, including Wi-Fi and cable issues.Experience managing security through firewalls (SonicWall) and endpoint security software.Regular backup management (onsite, offsite, cloud backup like NAS, OneDrive).Active Directory: Managing users (joiners, leavers), file shares, print management, Group Policy implementation.Microsoft Exchange: Managing email access, password resets, multi-factor authentication (MFA), and HSE Healthmail.MDM (Mobile Device Management): Managing tablets, apps, and updates.intranet (SharePoint): Maintaining and updating content.This job description outlines the main functions and responsibilities of the post and is subject to review and amendment according to business needs within Nazareth House.However, it is not intended to be an exhaustive list of all the duties involved, consequently, you may be required to perform other duties as appropriate to the post which may be assigned to you from time to time.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesNursing Homes and Residential Care FacilitiesReferrals increase your chances of interviewing at Nazareth Care Ireland by 2xGet notified about new Information Technology Officer jobs in Dublin 3, County Dublin, Ireland.Information Technology Operations ManagerDublin, County Dublin, Ireland 5 days agoInformation Technology Manager - 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