Our client is seeking an experienced Motor Claims Handler for a full-time permanent role. The position reports to the Claims Operations Manager and works closely with the wider claims and underwriting teams. Candidates must have at least two years of motor claims experience and hold APA or grandfathered status, ideally progressing toward CIP. Key Responsibilities - Provide strong customer service and gather accurate information at first notification - Manage all incoming communication to support timely and cost-effective claim resolution - Handle correspondence from all parties and prevent delays or unnecessary costs - Complete desktop investigations and make early decisions on indemnity and liability - Negotiate fair settlements - Manage a personal portfolio of claims through to closure - Escalate complex cases when required - Complete regular file and reserve reviews in line with service standards - Meet individual and team performance targets - Support additional tasks as needed Skills and Experience - Minimum two years motor claims handling - APA or grandfathered, ideally working toward CIP - Strong communication, negotiation and decision-making - Solid understanding of underwriting principles, liability, CPC and motor legislation - Methodical working style with good problem-solving skills - Ability to work independently, prioritise workload and stay focused under pressure - Positive, proactive team player