W2025_TBCOpen to Internal and External CandidatesPosition Title : MHPSS Infoline AssistantDuty Station : Citywest, Dublin, Ireland Classification : General Service Staff, G4Type of Appointment : One Year Fixed Term Graded Contract, with possibility of extension Estimated Start Date : December/January 2025Closing Date : 5 December 2025Context:IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience.Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit, the Senior Counselling and Case Management Associate, in collaboration with the Senior Cultural Mediation and Community Engagement Associate, and in direct supervision of the Senior Case Management Associate, the the incumbent will be support the operations of the established Infoline related to IOM MHPSS services in Ireland.Responsibilities and Accountabilities:Receive calls from beneficiaries, record them and channel relevant queries to project coordinators in line with the internal Infoline SOPs.Compile, summarize and present the necessary information for the team and for internal reports.Draft status reports to assist in the implementation of the project.Support the administrative requirements of the project, to maintain the day-to-day activities and operations on the ground in line with the project SOPs.Provide routine support with M&E requirements of existing projects and preparation of simple outputs for project documents where required.Perform any other duties as may be assigned.Required Qualifications and Experience:Education:Bachelor's degree in Political or Social Sciences, Development, Law and/or International Relations or similar from an accredited academic institution with two years of relevant professional experience; orHigh school diploma with four years of relevant professional experience.Experience:Proven experience in a similar setting & capacity. Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.Previous work experience in an international organization, non-governmental organisation would be an advantage.Skills:Good interpersonal skills, including empathy and emotional resilience.Intercultural communication skills.Good organizational, communication, writing and presentations skills.Strong work ethic, ability to follow procedures clearly and to work well with colleagues within a team in a multi-cultural environment.Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher. Ability to work collaboratively within a multidisciplinary and multicultural team.Basic understanding of trauma-informed care or psychosocial support approaches is an advantage.Languages:IOM's official languages are English, French, and SpanishFor this position, fluency in English is required (oral and written).Working knowledge of any UN languages an advantageRequired Competencies:ValuesInclusion and respect for diversity: Respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators - level 1Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own action and delegated work.Communication: Encourages and contributes to clear and open communicationNotes:Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.Please note that only shortlisted candidates will be contacted for an interviewFor further information and other job postings, you are welcome to visit our website.Other:Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government.This post is subject to local recruitment.Only persons holding a valid residence and work permit in Ireland will be eligible for consideration.How to apply:Please apply to this job post, sharing your updated CV.Please note that only shortlisted candidates will be contacted for an interview, soon after the closing of the Vacancy.Posting period: From to Job Type: Full-timePay: €2,750.00 per monthBenefits:Additional leaveFree or subsidised travelPrivate dental insurancePrivate medical insuranceSick payAbility to commute/relocate:Dublin, CO. Dublin: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)Work authorisation:Ireland (required)Work Location: In person