Role OverviewThe Hawthorn by Galway Bay offers this fantastic opportunity to play a vital role at one of Ireland's most exciting golf projects. Opened in 1993 by Christy O'Connor Jr, Galway Bay boasts a stunning 18 hole championship golf course, framed beautifully by the Wild Atlantic Way. Spring 2026 will see us open a brand new 5* hotel onsite, The Hawthorn by Galway Bay, elevating the property to one of Ireland's finest golf resorts.We are seeking an exceptional Golf Operations Manager to play a pivotal role in delivering world-class golf and resort experiences at The Hawthorn by Galway Bay, Ireland's newest 5* golf resort. This position is ideal for a driven golf professional with a passion for service excellence, golf retail, people leadership, and golf operations.The successful candidate will be responsible for the day-to-day running of golf retail operations, outside services, tournament delivery, and team development, ensuring every guest interaction reflects the highest levels of luxury, professionalism, and hospitality.Key ResponsibilitiesGolf Operations & Service ExcellenceLead daily golf operations to ensure seamless, premium guest experiences across all touchpoints.Champion service standards in-line with a 5* resort environment and the 59 club, exceeding guest expectations at all times.Act as a visible leader within the operation, engaging with members and guests proactively.Retail OperationsOversee all aspects of the golf retail operation, including merchandising, stock control, pricing, and visual presentation.Maximise retail performance through sales, strategic buying and exceptional customer service.Lead and develop the retail team, ensuring that staff remain motivated and energised.Outside OperationsManage outside services including bag drop, practice facilities, rental fleet, on course services and pace of play.Ensure immaculate presentation of all guest-facing golf areas.Implement efficient operational systems to maximise guest satisfaction.Tournaments & EventsPlan, coordinate, and deliver high-quality tournaments, corporate days, and golf events.Liaise with internal departments and external stakeholders to ensure flawless execution.Maintain accurate communication, logistics, scoring, and post-event reporting.Team Leadership & DevelopmentRecruit, train, coach, and motivate a high-performing golf operations team.Foster a positive, inclusive, and professional team culture.Lead by example, demonstrating strong leadership, accountability, and a commitment to continuous improvement.Essential CriteriaMinimum 3+ years' experience in golf operations at a premium or luxury golf venue.Proven experience in golf retail management, including sales performance and merchandising.A genuine passion for leadership and people development.Strong desire to build a long-term career within the golf industry.Excellent communication, organisation, and guest-service skills.Desirable CriteriaPrevious golf management or supervisory experience.Qualified PGA Professional/Year Three Assistant.Actively on the CMAE education pathway/committed to professional development.What We OfferCompetitive salary and benefits package.Opportunity to work within a 5* golf environment.A supportive culture focused on career progression and professional development.The chance to play a key role in shaping exceptional golf and guest experiences.