Platform Engineering Expert
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We are seeking a skilled Platform Engineer to manage the Contact Centre platform, handling voice, email, and web chat communication channels.
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This role requires a strong background in software design, development, testing, and operational automation. The ideal candidate will have experience with Agile methodologies and be able to work independently and collaboratively under high-pressure situations and tight deadlines.
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The successful candidate will have a deep understanding of data communication protocols, including HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, and SDP. Experience with Docker and container-based development and deployment practices is also essential.
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We are looking for an individual who can provide technical leadership and expertise to drive business outcomes. The candidate should have excellent problem-solving skills and be able to communicate complex ideas effectively.
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Responsibilities:
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* Manage the Contact Centre platform to ensure high availability and business continuity.
* Develop and implement operational stability practices to enhance the Associate Experience within Call Centers and Investment Centers.
* Contribute to production incident management as needed.
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Requirements:
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* At least 5 years of experience in software engineering.
* Strong leadership, organizational, and communication skills.
* Experience with Agile methodologies (Scrum, Kanban) for software design, development, testing, and operational automation.
* Ability to work independently and collaboratively under high-pressure situations and tight deadlines.
* Deep understanding of data communication protocols.
* Experience with Docker and container-based development and deployment practices.
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Benefits:
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* A competitive salary package.
* Ongoing training and professional development opportunities.
* A collaborative and dynamic work environment.
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