We're seeking a skilled technical specialist to provide world-class support to our valued customers across Ireland, the UK, and Europe.
About the Role:
This role involves diagnosing and resolving complex technical issues over the phone or via video call, logging and coordinating service team callouts, and managing warranty claims with accuracy and efficiency.
* Diagnose and resolve technical issues over the phone or via video call
* Log and coordinate service team callouts effectively
* Manage warranty claims and ensure prompt return of faulty parts to suppliers
* Liaise with production and R&D teams to track recurring issues and feed back into product development for continuous improvement
* Maintain accurate and up-to-date service records, monitoring response times for optimal customer satisfaction
You will work closely with our engineers and service teams to deliver exceptional customer experiences. To succeed in this role, you'll need a strong technical background in agricultural machinery, experience in after-sales roles, and excellent communication skills.