Job Overview
This reactive, people-facing support role involves providing IT assistance to internal staff across the business. Key responsibilities include troubleshooting and resolving issues with Microsoft 365, Azure, and related systems, as well as participating in disaster recovery processes and testing.
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Key Responsibilities
* Provide face-to-face and remote IT support to internal staff
* Troubleshoot and resolve issues with Microsoft 365, Azure, and related systems
* Monitor and manage incoming tickets through a centralized helpdesk system
* Participate in disaster recovery processes and testing
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Requirements
* At least 1 year of experience in an IT support/helpdesk environment
* Experience with Microsoft 365 and Microsoft Azure
* Excellent interpersonal and communication skills
* Strong problem-solving mindset and ability to manage multiple tasks
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About This Role
This is a dynamic position that requires strong technical skills and excellent communication abilities. As part of our team, you will work closely with colleagues to ensure smooth operation of our IT systems.
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Why You'll Thrive Here
* You have a passion for technology and enjoy working with others to find solutions
* You are experienced in IT support and have a strong understanding of Microsoft 365 and Azure
* You possess excellent communication and interpersonal skills
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