Our ideal candidate will be a charismatic leader
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who has exceptional people skills and the ability to create a positive experience for our guests.
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The Front of House Manager will play a key role in leading by example, coaching, and developing their team to feel empowered and supported in providing top-notch experiences for our guests.
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We are looking for someone who is passionate about hospitality
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and has a proven track record of creating memorable guest experiences.
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This is an excellent opportunity for someone who is
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looking to take on a new challenge and make a positive impact on our team.
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You will be responsible for:
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* Creating a memorable guest experience that will leave them wanting to return for more.
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* Leading by example and coaching your team to provide top-notch experiences for our guests.
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* Supporting the Duty Managers and working closely with the Hoxton teams to set selling strategies and ensure maximum occupancy.
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* Evaluating customer feedback to identify areas for improvement and implementing changes to enhance the overall guest experience.
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* Collaborating with other departments to achieve business objectives.
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* Maintaining high standards of customer service and ensuring that all interactions with guests are friendly, welcoming, and professional.
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* Recruiting, training, and developing your team to ensure they have the skills and knowledge required to deliver exceptional customer service.
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* Ensuring compliance with company policies and procedures.
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* Managing departmental budgets and resources effectively.
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The ideal candidate will possess:
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* A proven track record of creating memorable guest experiences.
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* Exceptional people skills and the ability to build strong relationships with guests, colleagues, and partners.
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* Strong leadership and coaching skills, with the ability to motivate and develop a team.
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* Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and partners.
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* A passion for hospitality and a commitment to delivering exceptional customer service.
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* A flexible and adaptable approach, with the ability to work in a fast-paced environment.
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* Basic computer literacy and proficiency in using property management systems.
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Benefits:
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We offer a competitive salary, 30 days holiday (including bank holidays), pension, and life insurance.
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In addition, we provide food on shift, opportunities for career development and progression, and a fun and supportive work environment.
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We are committed to diversity and inclusion
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and strive to create a workplace that reflects the diversity of our guests and the communities we serve.
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We value employee engagement and well-being
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and offer regular team get-togethers, social events, and activities to promote a positive work-life balance.
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If you are a motivated and enthusiastic individual
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with a passion for hospitality, we would love to hear from you!