The Internal Communications Specialist will be instrumental in delivering colleague communications. This role focuses on supporting store managers and colleagues through clear, consistent, and impactful messaging. The ideal candidate will have a passion for retail communications, employee engagement, and delivering creative solutions.
Key Responsibilities:
Content Development: Create compelling and informative content for various internal channels.
Trading Pack Management: Oversee the creation and distribution of trading packs to stores, ensuring that all information is accurate, timely, and effectively communicated to store managers and colleagues.
Digital Engagement: Leverage digital tools and platforms, such as Workvivo, to facilitate interactive and engaging communication with store managers and colleagues.
Employee Engagement: Design initiatives that promote a positive workplace culture and encourage collaboration and feedback among employees.
Message Consistency: Ensure all communications are consistent with the company's voice and values, maintaining clarity and coherence across all channels.
Feedback and Improvement: Gather feedback from employees to continuously improve communication strategies and address any concerns or suggestions.
Collaboration: Work closely with HR, commercial, leadership, and wider operational teams to align communication efforts with business objectives and support change management initiatives.
The Ideal Candidate:
Experience in Retail: Proven experience working in a retail environment, with a strong understanding of store operations and the needs of retail colleagues.
Digital Proficiency: Highly skilled in using digital communication tools to deliver engaging and effective communications.
Passionate about Communications: Demonstrates a strong enthusiasm for internal communications and employee engagement, with a commitment to fostering a positive workplace culture.
Innovative Thinker: Continuously seeks new and creative ways to enhance communication for effective engagement.
Collaborative Team Player: Works effectively across teams and departments, building strong relationships and promoting a culture of collaboration and inclusivity.
Detail-Oriented: Exhibits strong organisational skills and attention to detail, ensuring accuracy and consistency in all communications.
Proactive Problem Solver: Takes initiative to address challenges and drive improvements, with a focus on enhancing the employee experience.