Job Overview
We are seeking a skilled Community Operations Specialist to assist our clients' communities and resolve inquiries efficiently. This role requires a strong ability to empathize with users, work under pressure, and prioritize tasks effectively.
Main Responsibilities:
* Assist clients' communities by responding to inquiries and resolving issues in a timely manner.
* Become knowledgeable about clients' products and community standards to provide accurate support.
* Make informed decisions and act as an advocate for the community, promoting a positive user experience.
* Develop strong interpersonal skills and effective communication techniques, focusing on empathy and accuracy.
* Investigate and resolve issues reported on clients' platforms, including account support requests and reports of potentially abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy, ensuring a seamless user experience.
* Use market-specific knowledge and insights to identify scalable solutions to improve support for our community of users.
* Gather, analyze, and utilize relevant data to develop ways to enhance the overall user experience on the site.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
Required Skills and Qualifications
* Strong personal resilience and ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems effectively.
* Effective time management and prioritization skills.
* Ability to work as part of a team and consistently meet performance goals.
Ideal Candidate Profile
* Proficiency in Slovenian and English languages.
* Cultural understanding of the market and its nuances.
* Experience working in an office environment is preferred but not necessary.
* Reliability, consistency, and hard work ethic.
* Passion for ensuring a positive and safe user experience.
* Flexibility to adapt to a fast-paced environment with diverse projects.
* Ability to learn new information quickly and apply it effectively.