Job Title: Field Service Engineer
Location: Covering Southern Ireland
Hours of Work: 38.5 hours per week across Monday-Friday.
About IMV Imaging:
IMV Imaging is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in veterinary imaging including ultrasound, X-ray, digital image management (PACS), CT and MRI.
Job Summary
We are currently recruiting for a Field Service Engineer to join our Team in Ireland. You will have experience in a similar role and will be joining a highly motivated and dynamic team. Our office is based in County Meath but this role is covering the territory surrounding Portlaoise.
Job purpose/ Key responsibilities
* Ensure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging markets
* Provision of service back-up for customers including:
Diagnosis and repair of all customer ultrasound, X-ray, Endoscopy and medical equipment
IT network issue resolution
Site visits to customer premises
* Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
* Preform onsite repairs/ maintenance visits
* Accurate Stock Management
* Maintain and develop the IMV brand in the marketplace
* Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
* General admin duties as required
* Promote IMV values to all customers, clients and staff
* Develop the service business in the territory
* Occasional overnight stays possible
Education/Experience
* Relevant 3rd level education
* Previous experience in a service environment
* X-ray/Ultrasound/Endoscopy/medical device equipment experience advantageous
* Good understanding of IT systems
* Previous customer facing experience desirable
Key Characteristics
* Excellent communicator
* Dynamic individual who can multi-task
* Constant improvement mind-set – aiming for "Highest & Best"
* Open and flexible approach
* "Can do" Attitude
* Ability to work to tight deadlines
* Completer/Finisher
* Organised
Job Type: Full-time
Pay: €45,000.00-€50,000.00 per year
Work Location: In person