Your mission This is not a remote/hybrid role We are looking for fluent Irish speakers - applications without this essential skill cannot be considered. Job Description What can we offer you? Expected earnings: €28,080 per year OTE (base pay plus commission for strong performance) Full-time: 40 hours per week at €13.50 per hour Schedule: Monday to Friday (occasional Saturday hours) Shifts: 8am-5pm, 9am-6pm, 11am-8pm (subject to business needs) Attractive bonus incentives: Potentially worth over €2,500 annually Weekly pay & monthly commission Role Overview Join our dynamic team as a Customer Experience Agent, where you'll handle inbound calls from existing clients and play an important role in hitting daily team targets. You will also have opportunities to make outbound calls to existing clients, using your excellent communication skills for cross-selling and upselling. Responsibilities Act as the voice of our business, delivering an exceptional customer experience in Irish Work within a high-performing team towards shared and personal targets Complete comprehensive training to ensure a smooth transition into your role Approach challenges with positivity and a passion for exceeding goals Maintain high motivation, resilience, and drive Demonstrate strong listening and communication skills that reflect FMI's mission and values Your profile Qualifications & Experience Fluency in the Irish language (verbal and written) - essential Previous customer service or call centre experience - desirable, but not essential Strong interpersonal and communication skills with the ability to handle queries confidently Ability to work under pressure and remain calm and professional Comfortable using IT systems, CRM tools, and handling multiple tasks simultaneously Eligibility to work in Ireland (proof of right to work required) A proactive, resilient, and target-driven attitude INDHP To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.