As our hotel receptionist, youll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with administrative tasks at the front desk to ensure operational efficiency.What You'll DoWelcome and check-in guests, making a warm and professional first impressionKindly and promptly address guest inquiries, requests, and concernsProvide information about hotel services, amenities, and local attractionsCoordinate with other hotel departments to fulfill guest needs and requestsManage reservations, cancellations, and room assignmentsAnswer and forward phone callsProcess payments, handle cash, and maintain accurate recordsMaintain a tidy and organized front desk areaUse hotel management software for check-ins, check-outs, and guest informationLiaise with other departments re bookings/menus/guest requirementsKnowledge of Sales is beneficial but most importantly ensuring our guests have a warm, pleasant and positive interaction with the property before, during and after each stay is paramount in line with Killaloe Hotel & Spa brand guidelines.Flexibility will be required with regards to working morning, evening & occasional night cover.SkillsHospitality Customer Service Attention to detail Computer Skills Multitasking