Role: Customer Service Representative - Store Orders & Client Services
Location: Naas, Co Kildare - On Site
Employment Type: Full-time
Department: Logistics
Start Date: As soon as possible
Role Overview
Noel Group are currently partnered with a top Procurement and Production client who are currently seeking Customer Service Representatives. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You'll be a key link between our customers and operations, ensuring smooth and efficient service delivery.
Key Responsibilities
Respond to customer inquiries and process store orders via phone, email, and chat
Accurately enter and track orders using internal systems
Liaise with the client services team to book couriers and monitor delivery schedules
Manage POD documentation, ensuring completeness and resolving any issues
Maintain detailed records of customer interactions and order history
Generate and update reports using Excel (e.g., delivery logs, order summaries)
Prepare customer communications, templates, and internal documents using Word
Collaborate with logistics, warehouse, and sales teams to ensure timely fulfilment
Resolve customer issues with professionalism and empathy
Skills & Qualifications
Minimum of 1 year experience require, further education in business, administration, or logistics is a plus
Strong communication skills, both written and verbal
Proficient in Microsoft Excel (e.g., spreadsheets, basic formulas) and Word (e.g., formatting, templates)
Excellent attention to detail and organizational skills
Ability to multitask and manage time effectively in a fast-paced environment
Team-oriented with a proactive and solution-focused mindset
Prior experience in customer service, logistics, or administrative support preferred
What We Offer
Competitive salary and benefits
Supportive and collaborative team culture
Training and development opportunities
Career progression pathways