JOB SUMMARY
The Associate Software Developer plays a key role in delivering and supporting our product integrations and services. This individual works within cross-functional teams alongside product managers, software engineers, and QA analysts to implement, maintain, and support integration features that enable customers to seamlessly connect and exchange enterprise data across our solutions. The role requires hands-on involvement in troubleshooting, operational support, and continuous improvement of integration workflows, in addition to feature development. The ideal candidate has working knowledge of software technologies such as Java, SQL and iPaaS frameworks, and brings strong attention to detail, analytical thinking, and problem-solving skills. Clear communication and a customer-support mindset are essential for collaborating with internal teams and ensuring reliable, high-quality integration experiences for our customers.
Primary Duties and Responsibilities
You will be required to be flexible in this role and undertake any such duties assigned to you by the Company. Such duties may fall outside the remit of your normal working duties.
Primary Duties and Responsibilities
• Become an expert in all VelocityEHS Integrations CoE offerings and solutions
• Perform other related duties as assigned by the Manager of Software Development and the VP of
Technology
• Provide L1/L2 technical support for applications and integrations, including monitoring, incident
triage, and issue resolution
• Analyze and troubleshoot data issues using SQL queries and logs
• Operate and maintain standard support tools (ticketing systems, monitoring dashboards, job
schedulers)
• Support file-based and API-based integrations by validating data, rerunning jobs, and identifying
failures
• Communicate clearly with internal teams and customers regarding incidents, status updates, and
resolutions
• Follow documented runbooks and contribute to improving support documentation and knowledge base
• Work closely with global development, QA, and operations teams in an Agile/Scrum environment
• Escalate complex issues to engineering teams with clear analysis and reproduction steps
• Completing delegated tasks, maintaining strict adherence to product roadmap schedule
• Updating Manager and teammates with necessary information to achieve end goals
• Maintaining software development processes
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, member of the travelling community, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
BI-Remote