Field Service Engineer Job Description
We are seeking a skilled Field Service Engineer to join our team. The successful candidate will be responsible for undertaking diagnostic, service, repair, recovery, technical and operational instruction on mobile crane products.
This is a challenging and rewarding role that requires a strong understanding of mobile crane technology and excellent problem-solving skills.
* Undertake diagnostic, service, repair, recovery, technical and operational instruction on mobile crane products.
* Focusing on the company's mobile crane customers and becoming familiar with and supporting customers with other product types.
* Participate in warranty claim processing, identifying opportunities to develop revenue work and reduce exposure to costs and risks.
* Investigate customer problems, providing technical reports as requested.
* Undertake additional tasks, training, and projects as required by the company.
The ideal candidate will have a recognised apprenticeship in a related industry to NVQ level 3 or equivalent and relevant product or industry experience.
Responsibilities:
* Provide technical support: Offer expert guidance and troubleshooting to customers on mobile crane products.
* Perform repairs and maintenance: Carry out routine maintenance and repair services on mobile cranes to ensure optimal performance and extend their lifespan.
* Develop revenue-generating activities: Identify opportunities to increase revenue through additional services such as training and consulting.
* Manage warranty claims: Process and manage warranty claims efficiently to minimize downtime and costs.
Required Skills and Qualifications:
* A recognised apprenticeship in a related industry (e.g., NVQ level 3 or equivalent).
* Relevant product or industry experience.
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A secure and progressive work environment.
About Us:
We offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and experienced Field Service Engineer looking for a new challenge, we encourage you to apply.