We are seeking a highly skilled Optical Sales Manager to join our team. This role is responsible for delivering exceptional customer service and driving sales growth while controlling expenses.
Job Description
The successful candidate will be responsible for supervising, coaching, and developing optical staff to achieve excellence in customer service and satisfaction. They will oversee the commitment to deliver excellence in customer service and satisfaction, driving of sales and controlling expenses, accountability to achieve personal and store goals, execution of effective operational and procedural processes, and engaging with patients and customers to fulfill prescriptive eyewear needs.
Required Skills and Qualifications
* Experience as an Optician or in a related field
* Sales ability to connect with customers, uncover their needs, recommend items based on their needs, and educate them on their purchases
* Polished and professional communication and customer-centric service skills
* Experience with POS, computer, and timekeeping systems, and Microsoft Office
* Capable of working with and servicing diverse people
* Self-motivation, action-oriented, and a creative problem solver open to feedback and learning
* Reliability and punctuality in attendance to keep store hours and coverage in the store
* Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events
Benefits
We offer a comprehensive benefits package, including:
* Health Care Plan (Medical, Dental & Vision)
* Retirement Plan (401k, IRA)
* Life Insurance (Basic, Voluntary & AD&D)
* Paid Time Off (Vacation, Sick & Public Holidays)