Key Account Manager - Hospitality, Ireland South
Join to apply for the Key Account Manager - Hospitality, Ireland South role at Elis Ireland
Key Account Manager - Hospitality, Ireland South
3 days ago Be among the first 25 applicants
Join to apply for the Key Account Manager - Hospitality, Ireland South role at Elis Ireland
Who are we?
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
Who are we?
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role
Take full ownership for the retention and development (growth) of existing and new dedicated key group account (more than one hotel), connecting with key business executives and stakeholders. Deliver new business from targeted key groups prospects, through effective and innovative commercial management, ensuring contractual obligations are met and accounts are pro-actively developed in cooperation with the operational team
Main Responsibilities:
Account Management:
* Develop and maintain long-term strategic relationships with key accounts ( group hotels) in the hospitality industry
* Serve as the primary point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer needs.
* Manage customer expectations and ensure high levels of customer satisfaction and loyalty.
* Evaluate client risk and proactively work to avoid re-tenders or losses by strategic action
* Ensure effective account development plans are in place for all customers, to incorporate budgetary and financial data and business development planning
* Participate and take part in tenders
Business Development:
* Identify new opportunities within group hotels who we don’t currently have business with.
* Generate new business by identifying and engaging potential hospitality clients.
* Understand market trends, client needs, and competitive landscape to anticipate opportunities and threats.
Sales and Revenue Growth:
* Achieve or exceed sales targets through effective management of key accounts and business development efforts.
* Develop and implement account strategies to increase sales revenue and profitability.
* Negotiate contracts, pricing, and terms to secure deals that align with business objectives.
* Develop and implement segment strategy/profitability campaigns and develop customer portfolios
* Implement pricing and commercial terms strategy, whilst managing the negotiation of annual price revisions in line with contractual obligations and budget
* Overall commercial offering to increase the amount the services to be able to present the different commercial options to the board and the customer.
Cross Functional Collaboration
* Work closely with internal teams (e.g., production, customer service, logistics) to ensure customers receive the best possible service and solutions.
* Collaborate with operations to ensure seamless delivery and implementation of products or services.
* relationships with key/national contacts promoting customer satisfaction and loyalty via effective working relationships
* Implement models and concepts that will support and direct the day-to-day development of the customer base, ensuring efficiency and performance in accordance with the business objectives, strategy and plans
Reporting and analysis:
* Monitor account performance, sales trends, and customer satisfaction metrics.
* Provide regular reports to senior management on key account activities, sales performance, and market insights.
* Analyse account performance and identify areas for improvement or growth.
* Work with the site to create and KPI for the scorecards, reporting on a monthly basis to the key stakeholders.
Customer Engagement and retention
* Develop and execute customer engagement plans to increase account retention and long-term partnerships.
* Overall responsibility for revenue and customer satisfaction, ensuring delivery of the appropriate level of service and maximising the commercial value of the account
* Organize and participate in client meetings, business reviews, and presentations.
* Develop and implement segment strategy/profitability campaigns and develop customer portfolios
* Drive service excellence through strategic partnerships
* Work with the site to create and KPI for the scorecards, reporting on a monthly basis to the key stakeholders.
* relationships with key/national contacts promoting customer satisfaction and loyalty via effective working relationships
Knowledge and Skills:
* Ability to persuade and influence people at all levels and develop good working relationships
* Good attention to detail and the ability to analyse data and interpret the information effectively
* Ability to organise self and others to ensure tasks are carried out in a timely manner
* A strategic thinker with good business acumen and the ability to think from the customers’ perspective.
* Able to demonstrate a proven track record of commercial awareness and achieving sales targets
* Excellent written, verbal and presentation skills
* MS Office and general IT skill
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Facilities Services
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