Lab Desktop Support Engineer
The Lab Desktop Support Engineer will be responsible for managing the day-to-day issues that arise on the validated Analytical Laboratory Systems.
The successful candidate will be part of the Lab Services Team which will maintain the incident queue and manage & resolve issues as they arise in a timely manner.
He/she will need to have experience in the support of IT applications and is expected to be self-motivated and develop an understanding of the business.
Experience
6-10 years.
Required Skills
Technical Skills: GMP essential labware, any LIMS labware, LIMS basic domain.
Domain Skills
Manufacturing and Supply Chain.
Responsibilities
Experience of working in a pharmaceutical API manufacturing operation or a regulated environment is desirable.
This is a hybrid role.
Support maintenance and user administration of local laboratory applications, including periodic user reviews and audit trail reviews.
Provide front-line support level 1 to labs.
Troubleshoot system errors and collaborate with vendor/global teams for resolution.
Act as the main point of contact on site for Laboratory System Helpdesk, interacting with global teams on various system issues.
Support system content deployment and end-user training.
Recognise the importance of the quality control function in pharmaceutical production.
The Lab Desktop Support Engineer should display a high level of integrity in the performance of his/her work and should be capable of relating well to other people with whom s/he comes in contact both within and outside of the laboratory area.
Experience of supporting QC laboratory systems is preferred but not essential.
Strong knowledge of Microsoft Windows operating systems (Windows 7 & Windows Server *********).
Strong problem-solving skills.
Excellent communication and interpersonal skills are essential.
Excellent organisational and prioritisation skills.
Ability to work well both independently and in a team environment, and flexibility to perform all other job-related and ad-hoc duties as required.
Experience in pharmaceutical industry an advantage.
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