Job TitleM365 Productivity EngineerCompany: Sun LifeAbout the roleThe M365 Productivity Engineer is a versatile team player, client advocate, and solution designer who thrives on solving complex business problems using industry-leading tools and innovative approaches. Focused on productivity and collaboration, the engineer will deliver world-class end-user experiences through cutting-edge Microsoft technologies.What you will doAssist the team with designing and delivering scalable, cost-effective, and secure technology solutions for end-user platforms and infrastructure that align with the global technology roadmap.As a subject matter expert, oversee engineering artifacts, roadmaps, service improvements, and feature enhancements while addressing technology knowledge gaps.As a technical lead, build, validate, test, and document solution designs while ensuring smooth operational transitions through knowledge sharing.Develop and maintain design specifications that meet technical, functional, and non-functional requirements, adhering to service definitions, geographical needs, and architecture/security standards.Implement infrastructure solutions to enhance management, stability, security, disaster recovery, and cost-efficiency in the global end-user computing environment.Maintain documentation for all technical services and solutions in compliance with accepted service design standards.Collaborate with operational teams to analyze incident and problem data for continuous improvement and capacity management.Collaborate with various IT teams (networking, servers, storage, security, service desk, and front-line support) to deliver optimal solutions.Execute projects in partnership with other Sun Life teams including: On-Premise AD, Entra ID, Entra P2, Conditional Access Policies, Azure, Microsoft InTune, Teams, BitLocker, SCCM, and Windows 11.What you need to succeedSolid written and verbal communication skills as well as strong interpersonal skillsStrong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project managementGeneral knowledge of networking, servers, storage and data security conceptsBroad multi-platform and multi-industry experienceProven troubleshooting and problem-solving skillsUniversity degree/college diploma in related discipline(s) or equivalent work experience7+ years of industry experience in the IT industryPreferred skillsDeep understanding of Microsoft 365 technologies and Security conceptsAdvanced On-premises AD – specifically related to securityAdvanced Azure AD / Entra AD – specifically related to securityAdvanced Knowledge around Graph APIExperience with Identity Management / SSOExperience with InTuneExperience with Entra ID P2 featuresExperience with Conditional Access PoliciesExperience with Microsoft MTO / Cross Tenant SynchronizationExperience with Certificate Templates and PKIWhat’s in it for youWe’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.We are recognized by Excellence Canada with the Canada Order of Excellence for Mental Health at Work.Wellness programs that support mental, physical, and financial healthOpportunity to move along a variety of career paths with networking potentialHybrid work options available, allowing you to work from home or in the office depending on business needsAs a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date. Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.The base pay range is for the primary location. It may vary based on work location and other factors. In addition to Base Pay, eligible Sun Life employees participate in incentive plans, with discretionary payments based on individual and company performance. Some sales-focused roles have additional incentive plans based on sales results.Diversity and inclusion are core to our values at Sun Life. We welcome applications from qualified individuals from all backgrounds. We provide accommodations upon request during the application process. We are a hybrid organization offering flexibility to work from the office or virtually, depending on business needs.
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