Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great companyAbout our property:Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives. Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscapeWhat you will have an opportunity to do:Black Rock Mountain Resort is looking for friendly and motivated individuals to join our Front Desk team. As the first point of contact for our guests, you set the tone for their stay and play a vital role in creating a warm and memorable experience. The ideal candidate brings genuine enthusiasm, curiosity, and care to every interaction. Whether you are checking guests in, sharing local recommendations, or helping resolve an issue, you do it with confidence and hospitality that reflects the spirit of the mountains.If you enjoy meeting people from all over the world, take pride in helping others, and love being part of a team that makes a difference, this is your opportunity to grow your career in hospitality with a world-class property managed by Pyramid Global Hospitality.ESSENTIAL FUNCTIONS:Welcome and check in guests with professionalism, warmth, and efficiencyEnsure accurate guest information, proper payment methods, and fulfillment of special requestsCreate positive first and lasting impressions through genuine guest engagementProvide local knowledge and insight to help guests make the most of their stay in the Heber Valley and Park City areaHandle guest concerns and resolve issues promptly, turning challenges into opportunities to "WOW" our guestsPromote and sell hotel amenities, upgrades, and special programs to enhance the guest experienceMaintain proper cash handling procedures, including managing a house bank, posting charges, and processing deposits or refundsCommunicate effectively with all departments to ensure guest needs are met quickly and accuratelyStay familiar with hotel services, safety procedures, and emergency protocolsSupport other departments as needed to maintain seamless service throughout the propertyUphold Black Rock Mountain Resort's values of People First, Integrity, and Excellence in every guest and team interactionWhat are we looking for?Qualifications:Previous experience in a customer-facing role such as Front Desk Agent, Guest Services, or Customer Support preferredExcellent communication and interpersonal skills with a natural passion for hospitalityStrong problem-solving abilities with the ability to stay calm and professional under pressureComfortable using computer systems and hotel property management software (training provided)Reliable, punctual, and adaptable to a flexible schedule including weekends, holidays, and eveningsHigh school diploma or equivalent requiredCompensation:$20.00 - $20.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.